Our return policy for domestic orders covers 7 business days. While for international orders it covers 14 business days. Should these periods elapse, you are not eligible for return, exchange or refund.
We highly recommend checking your products at the time of delivery. In case your product is damaged or different from what was ordered. You may return the product at the time of delivery to the delivery agent who has delivered the product to you. For instant return, please contact us: +2347035636845 or email us at email@example.com if you would like to return the product right when you have checked the product in the presence of our agent.
Conditions for Returns
• Returns will be accepted only for damaged/defective/wrong products.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• All products that are on sale are not eligible for returns or exchange.
• In cases where the rejection of product is due to a defect or discrepancy in the order, you are entitled to a full refund of your money. This includes the shipping fee you pay for. We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 7 days from the day we confirm to you that you are entitled to a refund for the defective product.
• In cases where the rejection is due to an incorrect order from you or to dissatisfaction (where we are not at fault), you are entitled to a partial refund (full refund of the product’s cost less any shipping cost and calculated packaging cost), unless the order is cancelled while still undergoing fulfillment process, in which case a full refund will be given. Also, you will be responsible for the cost of returning the item to us. Goods must be returned to us before the partial refund can be issued.
• There is no extra charges attached to returning of items. Exchange of product(s) is possible without additional payment if the prices of the products in question are the same.
• Item to be returned must be accompanied by all original components. That is, the full sellable package as it was handed to you must be returned.
• Your refund will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
Please fill the return form by clicking return form.
Also, you can contact us through the details below:
Renewed Beauty Cosmetiques
Shop C014, Abuja Plaza, Trade Fair Complex, Balogun, Lagos
Tel : +2347035636845