We want you to be totally satisfied with your order, however we understand if a product doesn’t meet your expectations. We want you to be sure that we do our best to make the return as painless as possible. Needless to say, we cannot accept back products, which are overly used.
To return items to our company, please follow these simple steps:
* The side that will be responsible for shipping cost and handling fees for return products vary depending on the situation.
1-Return & Exchange policy
We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.
A request for refund and exchange should be made within 7 days after the delivery date. If 7 days already passed, Request can be refused.
1-Customer’s request: Please contact us by our Email. All returning and additional shipping costs should be paid by the customer.
2-On our side:-Wrong or Missing Item: Refund and exchange is possible
-Lost or Damaged item: Please contact us by our Email.
• Refund and exchange will be made depending on each case.
• All the missing items or replacements for damaged items will be re-sent to you via Registered Airmail only. Please note this in advance.
• Delivery company’s fault : Compensated by the delivery company.
• If the recipient doesn’t follow the Domestic Import tax law, and the parcel is returned.
• All returning and additional shipping cost should be paid by the customer.
• The first shipping cost you paid is not refundable.
• If a cancelled order cost is more than USD 100, there will be a 10% cancellation charge.
• After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.
• If your product is defective, we will proceed with the return process after checking the picture and conditions of the product you had received. Please do not send the products until we review your request.
• The process of refund and replacement of defective products could vary depending on each case, distance and features of each country.
• To insure yourself and to get proper resolution, please save a shipping box, packing materials and the damaged items for inspection by us.
• We’ll check all items returned as damaged or defective. In if there would be no inconsistencies found, we reserve a right to not refund you and charge you to recover our fees and expenses.
2- Out of stock
Sometimes, during packaging after an order was placed some items may occur to be out of stock or discontinued.
Sold out or discontinued items after the order was already placed: The sold-out item’s cost automatically refunded.
(If there is no request from the customer to cancel the whole order, the rest items only will be shipped).
The sold-out notice email is automatically sent to the customer’s registered e-mail.
→ If you want to cancel the whole order, please contact us via email as soon as possible.
You can see the refunded cost and details on your order sheet
The refund amount is returned to the balance of the payment method you used to pay. (to
PayPal balance or to Credit card balance)
We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides:
1- PayPal transfer:
Refunds for customers who provided payments via [PayPal Transfer] payment method could be provided instantly.
PayPal payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]Partial refunds for “Out of stock” items could be providing instantly after a request from a customer .
2- Direct Credit card:
Direct Credit card payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
The refunded amount could be refunded to your credit card account instantly if the refund was provided in 1-2 days after the payment. If a refund was made later the refund amount will be deducted from customer’s credit card bill the following month. The pending period for refund return back to the credit card depends on the amount of the refund, the credit card company, and some other factors. It may take up to 30 days to reflect on the credit card statement. (Note: refund pending period could vary depending on circumstances)
• Refund procedure and feature can be changed depending on each case, as we want our policy to be more flexible in favor of our customer.
• Payments with no evidence of ID and unclaimed payment would not be refunded.